Shipping Policy
1. Estimate delivery time
***Please understand:
Delivery time = Processing time + Shipping time
Business day: Monday – Saturday (excluding holidays)
Shipping from Warehouse: 932 Crown Ridge Ln, Powell, TN 37849, United States
Processing time: We begin to process the order based on the order information from when payment is completed.
All of our orders will have a processing time frame of 2-4 business days depending on the product type.
Shipping time
- 4 – 6 business days for US Standard shipping
- 12-30 business days for international shipping
Address changes, product changes in the order may result in an increased processing time of 2-3 business days.
2. Shipping fee
There is a flat rate for shipping on all orders, regardless of the number of items you purchase. This shipping rate includes all fees and charges for shipping an order.
| Local | Shipment cost/ Order |
| US | $4.00 |
| Rest of World | $14.95 |
3. Track an order
Track your package
Once your order has been shipped, you will receive a Tracking Number from us via email.
My tracking number is not working.
Tracking numbers may take 1-2 days to appear in the carrier’s system. Sometimes, carriers may experience delays in updating their websites or delivering orders. If the tracking number still does not work within 3 business days, please contact us at contact@elklove.com
Late Deliveries (if applicable)
While most packages are delivered on time, there are rare occasions when orders may arrive after the estimated delivery date. Here are possible reasons for such delays:
- Incorrect address provided
- Missing apartment, building, floor, or unit number in the address
- Severe weather conditions affecting delivery routes
- International customs procedures for international shipments
If your delivery is delayed beyond the expected date, please contact us via email at contact@elklove.com. We will promptly resolve the issue within 2 business days
Questions about the Shipping should be sent to us at contact@elklove.com